Online casinos with trustworthy customer support

Factors that should make for good customer service at an online gambling site

Customer service is not just about the quality and speed of the team’s response. And that’s something that the best casino sites for Indians know. It’s also about:

• Communication channels available.
• Customer service hours.
• Communication language for the different channels.
• Frequently asked questions section.

We will explain them in more detail further down below.

Communication channels 

It is perhaps one of the first things you need to check, as it is the means you will use to communicate with the casino’s customer service team. 

Ideally, it should have a live chat feature so that you can have your queries answered live by a human. This chat should allow you to send multimedia content in case you want to send a screenshot or image to better explain your situation. 

It should also have an email address to solve doubts in which the explanation of the situation is more extensive. 

With the birth of social media, many have included these accounts as part of their customer service. Either through a public comment or private message. And that is on popular social networks such as Instagram, Facebook and Twitter, although of course, other regional social networks are welcome. 

Last but not least, there are three more channels: the phone call, system ticket and postal mail.

The phone call is very useful when you need to ask specific questions and want a more real interaction. 

System tickets work in a similar way to email, with the advantage that the whole process of consultation and resolution is done within the same platform, so in theory, the processes are streamlined. 

And finally, you may think that postal mail is an old-fashioned method, but the truth is that having the possibility to send physical correspondence is one more means that some players find useful, even in this day and age. 

Customer service hours

In this regard, you should know that even the India’s top trusted casinos have a schedule for serving their customers. 

As you know, in India, the online casinos that operate are international. So, while some will adapt and try to offer 24/7 customer support (which is ideal), not all of them do.

And, if this is the case, make sure that the casino has customer service hours that are convenient for you. And that even if they work Monday to Friday, you can contact them on weekends or holidays through some extra contact channel.

Communication language for the different channels

Although it may seem like the same thing, the language of the website and app is one thing, but the communication in which customer service is available is another. 

And in this sense, perhaps it goes without saying, but the best thing to do is to always be available in your native language. Even if you can communicate in English, being able to do so in Hindi is much easier and more convenient.

In particular, there are two sites on the list that stand out: 22bet and Fun88. Both offer not only customer support, but their entire site in Hindi!

Frequently asked questions section

If there is one thing about worldwide online casinos that they all share in common, it is a section dedicated to frequently asked questions. 

In some cases, it is a page dedicated to resolving common queries, and in others, it is a small space on the homepage to answer quick questions. 

And, no matter what style the online gambling site decides to go for, the important thing is that it is comprehensive and easy to access. 

What exactly are we talking about? Well, content-wise, it should cover at least the following sections:

Registration process. Specifying data, general terms and conditions, questions about registration, etc.

Deposit and withdrawal. From the currencies and payment methods supported by each country, to the crediting times and extra fees for each transaction.

Account confirmation and verification process. Including the steps on how to do this and what documents are required.

Catalogue of games, sports and events available. This section may even include how to play and bet, how to collect winnings and how to use bonuses.

Bonuses, promotions, offers and prizes. Here you should discuss how to claim them, the general terms and conditions of the offers. 

Site map. This one in particular is important in order to familiarise yourself with the site through a guide.

Regarding the accessibility of the FAQ

It should ALWAYS be easily accessible from the homepage. And, even if a mini-section is not available to answer your questions on the landing page, it should have a menu to lead you to answer all your questions. 

What’s more, you should be able to access the FAQ without having to register or provide any details. The idea of the FAQ is to answer your questions even before you register. 

And if it even gives you the possibility to ask your question in a kind of forum, then even better! It shows that the information is at hand and that they are a transparent site.

Conclusion

The advantages and disadvantages of playing at Indian casinos are varied and, in some cases, depend on the user. What is certain, though, is that if it has top-notch customer support, it is likely to be a good place to gamble and play online.

And if you want a really good online gambling site focused on Indian players, we have the solution for you! We recommend not just 1, but several options for you to choose from according to your tastes and preferences. 

Just remember to play responsibly and always keep in mind that we take no responsibility for any behaviour you may engage in, before, during or after the game.